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Updated: 4.7.22

Dear Patients

You may have received a broken text from the surgery.  The intended conternts related to the information in red, below this smessage:

Dear Patients

 I am writing to inform you Archway Surgery will be changing clinical systems from SystmOne to EMIS Web on Tuesday 12th July 2022.

Part of this change requires a new Patient Services platform, for ordering your repeat medication and booking appointments (when online appointment booking is reinstated).

As a previous user of our SystmOne site, you are being emailed at this time so that you can sign up to the new platform from 13th July 2022.

The new website to use is Patient Access and we would like you to create your new account and sign up at your convenience. As a previous user of SystmOne, there is no need to receive any registration documentation from your Surgery.

You can sign up to Patient Access without a registration document. We would advise that you read a short instruction screen on how to register by clicking the link below: 

Once you have reviewed the page, please follow its processes to register.

During your account creation, you will see the following message:


Please be advised that as a previous user of SystmOne, where we have already taken note of your valid ID, you will not need to bring in your ID so please ignore this message. When asked to link with the surgery please use our postcode which is HP3 0HJ.

Your Surgery will also unlock your new account, so that you are not limited to the options available as this message suggests.

Important information for you:

You will not be able to access any online services from 7th July 2022 this includes online ordering of prescriptions. You will need to follow the instructions above for the new access from 13th July 2022.

Please order any medication due in this timeframe, between 1st July 2022 and 5th July 2022 to avoid delay.

If you require prescriptions during this time you will need to contact the surgery directly. 

Appointments on 12th and 13th July will be on the day emergency appointments only while the surgery initiates the new system.

Please note the new system is being implemented to allow our patients to have access to more services within our community.

Face Masks

We need to continue to do what we can to keep people safe from catching Covid-19. One way we can all help with this is by continuing to wear a face-covering in our practice and we are asking all patients to do that, as well as our staff. Keeping our staff safe is essential to keep operating efficiently.

We are also continuing to make sure we don’t have large numbers of patients in our waiting areas and on the premises – again this is about reducing the chance of infection when there are rising rates in the community.

The various measures we have taken, including increased use of personal protective equipment, patients wearing face masks, holding more virtual consultations, social distancing and extra premises cleans have helped protect staff, patients and visitors over the past year. Taking these steps has also enabled us to continue providing many of the non-urgent services that would otherwise have been postponed.

We want to make sure you can all be confident about accessing or visiting local healthcare services safely.

Thank you for your understanding and your cooperation with this – it makes a huge difference.


All eligible patients will be invited for their COVID booster vaccination when they are due.  Please note patients attending Maxted Road before they are 6 months from their 2nd vaccination, will be turned away and told to re-book.

COVID Vaccinations - Aged 16-17

All 16 and 17 year olds are now eligible for the COVID vaccination.  Please visit  for details of walk-in clinics. It is not yet possible to book an appointment via the national booking service.


If your condition or symptoms change or get worse, please contact the NHS as you would normally.

Information on the COVID-19 vaccine can be found here.

Information on the NHS COVID-19 Pass can be found here.

Important Notice - The Practice is now using AccuRx to carry out video consultations when appropriate. For more information please click here.

We are working hard at the surgery to keep you and your family members safe, whilst also keeping our staff safe and maintaining staffing levels.
We would ask that you follow all Government advice around facial coverings and social distancing particularly when you attend the surgery.
Thank you for your understanding during this time.

My Care Record

My Care Record enables health and care professionals to access information about you to improve your care. Archway Surgery is part of My Care Record, an approach to improving care by joining up health and care information. Wherever possible, health and care professionals will be able to access your records from other services when it is needed for your care. For example, a hospital doctor, community nurse, or social worker involved in your care could view the information they need from your GP record. More information, including answers to frequently asked questions and a list of the organisations that are taking part can be found on the My Care Record website

Extended Access

Click here for more information on GP Extended Access.

Our CQC Performance Rating is: GOOD

CQC Inspection Area Ratings

The Care Quality Commission (CQC) is the independent regulator of all health and social care services in England. The CQC monitors, inspects and regulates hospitals, care homes, GP surgeries, dental practices and other care services to make sure they meet fundamental standards of quality and safety and publishes what it finds, including performance ratings to help people choose care.

Dr Parul Karia

Unfortunately in April 2022 Dr Parul Karia will be leaving the surgery to work closer to home.  We shall update the website when her replacement has been confirmed.

We are sure you will join us in wishing her the very best for the future.

Welcome to Archway Surgery

Archway Surgery is a small, friendly NHS surgery and accepts patients for all areas of Bovingdon.  The team is dedicated to providing the best clinical care and administrative support for patients.

We are an accredited Yellow Fever Vaccination Centre and are able to perform minor operations.  We have both male and female GPs who are chosen for their approach to primary care and their caring attitude to patients.

We aim to provide a first class standard of medical care in a friendly and professional manner. This website contains useful information about the services we can offer and how you can get the most out of a visit to the surgery.

We are always happy to receive feedback and suggestions to help us improve our care even further. We are keen to set up a patient’s forum to help do so – this is a group that would meet occasionally to let us hear your opinions about our services. If you are interested in finding out more about this please contact our practice manager.


Please find the practices Accessible Information Standards statement below:Accessible Information statement

Communication from the Health and Social Care Information Centre about opt-outs and your care information choices

hscic communication

Facebook Visit us on Facebook

Sharing Patient Information

Anyone making healthcare decisions needs access to high quality information: doctors need it to inform their clinical decision making; patients need it when deciding which treatment is best for them; and commissioners need it when making decisions about which services are right for their populations. is a new service being developed by NHS England which aims to achieve this ambition by providing timely, accurate information to citizens, clinicians and commissioners about the treatments and care provided by the health service.

Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.

Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. Information which does not reveal your identity can then be used by others, such as researchers and those planning health services, to make sure we provide the best care possible for everyone.

How your information is used and shared is controlled by law and strict rules are in place to protect your privacy.

We need to make sure that you know this is happening and the choices you have. Posters and leaflets will be available in the practice and further information can be found at


(Site updated 04/07/2022)
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