Our Practice boasts a dedicated Reception and Secretarial team, serving as your primary point of contact for general enquiries. Their integral role encompasses various day -to-day tasks, including call handling, appointment scheduling, prescription processing and queries, referrals, giving out blood results, referrals, managing financial claims, and preparing insurance reports.
Our staff are well trained to operate with utmost confidentiality, ensuring each interaction is handled with sensitivity and professionalism.
While they do not dispense medical advice, they excel at resolving queries and directing individuals to appropriate services and resources.
Rest assured, all team members adhere to legal obligations regarding patient record confidentiality, always upholding the highest standards. |